Privacy Policy

Last Updated: 01/09/2016

This Helper Direct Privacy Policy ("Privacy Policy") discloses how Helper Direct ("Helper Direct", "us" or "we") collects, stores and handles the Personal Data of its customers.

Please read the following Privacy Policy to understand how Helper Direct uses the Personal Data we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

  1. Definition

    Helper Direct provides an online platform that facilitates the matching of Job seekers (i.e. domestic helpers) and Employers ("Services"), which Services are accessible at www.myhelperdirect.com or any other means through which Helper Direct makes the Services available (collectively, the "Site"). Users can register either as Job Seekers Member ("Helper Member") or Employers Member ("Employer Member"). Job Seeker Members can upload their profiles and post a jobseeker listing. Job Seeker profiles (except personal ID and contact information) are visible to both registered and unregistered users. Employers Member can upload their profiles and post a job ad. Employers profile are NOT visible on the Site.

    In this Privacy Policy, the following terms shall have the respective meanings specified below unless the context otherwise requires:

    "Employer(s)" means user who views the Job Seeker listing or places a job advertisement ("Job ad") via the Site.

    "Helper Direct" means Helper Direct and its affiliates.

    "Job Seeker(s)" means users seeking employment. (i.e. Domestic helpers)

    "Member" means a person who completes Helper Direct's account registration process, including but not limited to Employers and Job Seekers. Unless the context provides otherwise, references in this Privacy Policy to "users" or "you" include references to generic users and Members.

    "Member Content" means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Member profile through the Site or Services.

    Where the definition of a term does not appear in this Privacy Policy, it shall be given its definition as outlined in our Terms of Service.

  2. Our Commitment to Protect Your Privacy

    At Helper Direct, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.

  3. The Personal Data We Collect

    We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Site and Services. Examples include when you: 

    1. register as a Member, you need to provide personal information such as your name, email address, gender, nationality, contact information;

    2. post or update the details of a Job Seeker Listing, you need to provide additional information such as personal profile photo, address, job preferences, employment history, employment status, listing description;

    3. post or update the details of a Job ad, you need to provide additional information such as your location, your job requirement;

    4. access or use the Site, such as to search for a listing or post job ad;

    5. communicate with Helper Direct; and

    6. response to market surveys and contests conducted by us or on our behalf.

    Certain Personal Data (particularly relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may be unable to deliver you the services in full.

  4. Purpose for which the Personal Data are Collected and Used

    We may use the Personal Data you provided for one or more of the following purposes:

    1. to enable Users to access and use the Site or Services;

    2. to assist Job Seekers to find appropriate employment with Employers and to assist Employers to assess the suitability of candidates for job vacancy;

    3. to process and administer your Listing and/or job ad posting;

    4. to contact Users to follow up on a listing or job ad posted;

    5. to help create and maintain a trusted and safer environment on the Site and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying any identifications provided by Users, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying Users;

    6. to send Users service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

    7. to send Users marketing, advertising, and promotional messages and other information that may be of interest to Users, including information about Helper Direct, our services, or general promotions for partner campaigns and services;

    8. to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Helper Direct or our Third Party business partners;

    9. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties; and

    10. to operate, protect, improve and optimize the Site, Helper Direct's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize Users experience, and to provide customer service;

    Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to use in ways unrelated to the aforementioned purposes without your prior consent. 

  5. How to Access or Correct Your Personal Data

    You may request access to and correct your Personal Data held by us.  If you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please contact us at cs@myhelperdirect.com

    We may charge a reasonable fee for the processing of any data access request.

  6. Links to Other Sites

    This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the Privacy Policys of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

  7. Testimonials

    Helper Direct posts Users' testimonials on the Site, which may contain personally identifiable information such as the Users' names. By accepting to this Privacy Policy, you has granted Helper Direct consent to post your names along with their testimonials.

  8. Cookies and Log Files

    When Users access the Site, the Site's server software will also record the domain name, server, address and track the pages Users visit and store such information in "cookies", and gather and store information like internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages and clickstream data in log files. All these are done without the Users being aware that they are occurring.

    Users can choose to accept or decline cookies. Most web browsers automatically accept cookies, but Users can modify their individual browser settings to decline cookies if they prefer. However, Users should note that disabling cookies on their browser may prevent them from taking full advantage of the Site.

    Our Site may use social plugins which are provided and operated by Third-Parties, such as Facebook's Like Button. As a result of this, Users may send to the Third-Party the information that Users are viewing on a certain part of our Site. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Site to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party. Please refer to the Third Party's privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

    Helper Direct generally uses such automatically collected information and data to estimate the audience size of the Site, gauge the popularity of various parts of the Site, track Users' movements and number of entries in Helper Direct's promotional activities and special events, measure Users' traffic patterns and administer the Site. Such automatically collected information and data will not be disclosed save and except in accordance with the section headed "Disclosure or Transfer of Data".

    In addition, our third party advertising companies may place cookies on some of the pages Users visit on the Site. These cookies are designed to collect non-personally identifiable information in order to analyze Users' interests and searches on our Site to help deliver more relevant advertisements when Users visit our Site and other websites. The non-personally identifiable information collected by these cookies may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis.

  9. Disclosure and Transfer of Data

    Helper Direct agrees to take all practicable steps to keep all personal information and data of Users confidential and/or undisclosed, subject to the following.

    Generally speaking, Helper Direct will only disclose and/or transfer Users' personal information and/or data to Helper Direct's personnel and staff for the purpose of providing services to Users and clients of Helper Direct. However, Helper Direct may disclose and/or transfer such information and/or data to third parties under the following circumstances:

    1. where the information and/or data is disclosed and/or transferred to any third party suppliers, agents, affiliates, associates or external service providers who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, customer service, payment or other services to Helper Direct in connection with the operation of its business;

    2. where permitted under the Terms and Conditions;

    3. Where permitted by applicable local law, we may also disclose your Personal Data to third parties: (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) when requested by other government or law enforcement authorities; (v) with your express consent, or, (vi) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual. This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

    4. We may also transfer any information we have about you as an asset in connection with a merger or sale involving all or part of Helper Direct.

    Personal data collected via the Site may be transferred, stored and processed in any country in which Helper Direct or any member of the Helper Direct Group operates. By using the Site, Users are deemed to have agreed to, consented to and authorized Helper Direct to disclose and/or transfer their personal information and data under the circumstances stated above, as well as to any transfer of information (including the Information) outside of the Users' country.

  10. Changes in this Privacy Policy

    Helper Direct reserves the right to update, revise, modify or amend this Privacy Policy at any time as Helper Direct deems necessary, so Users are strongly recommended to review this Privacy Policy frequently. If Helper Direct decides to update, revise, modify or amend this Privacy Policy, Helper Direct will post those changes to this webpage and/or other places Helper Direct deems appropriate. Users' continued use of the Site and services on the Site shall constitute acceptance of the changes to this Privacy Policy.

  11. Retention of Data

    All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law. (e.g. Section 56 of the Hong Kong Employment Ordinance law).

  12. English and other Version

    This policy is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this policy, the English version shall prevail.

  13. Enquiries

    Should you have any enquiries relating to this Privacy Policy, please email at cs@myhelperdirect.com

  14. Security

    The security of Users' personal information and data is important to Helper Direct. Helper Direct will always strive to ensure that Users' personal information and data will be protected against unauthorized access. Helper Direct has implemented appropriate electronic and managerial measures in order to safeguard, protect and secure Users' personal information and data.

    All personal information and data provided by Users are only accessible by the authorized personnel of Helper Direct or its authorized third parties, and such personnel shall be instructed to observe the terms of this Privacy Policy when accessing such personal information and data. Users personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected and according to the governing law and regulations. Registered User should safeguard his/her unique Username and Password by keeping it secret and confidential and never share these details with anyone.

    Helper Direct follows generally accepted industry standards to protect the personal information and data submitted by Users to the Site, both during transmission and once Helper Direct receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Helper Direct strives to protect Users' personal information and data against unauthorized access, Helper Direct cannot guarantee its absolute security.

  15. Notice on Direct Marketing

    Occasionally, we may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions and joint marketing offers about our Services.  We may also provide your personal data to third parties including our affiliates or our marketing partners for the purpose of marketing their products and services to you, including loyalty programs, donations to charity, various courses and programs for job seekers and/or employers, job hunting and recruitment related services. However, we will obtain your consent (which includes an indication of no objection). Please see below on how to provide us with your consent.

    You may opt-out from receiving marketing communications at any time, free of charge, by:

    1. following the opt-out instructions contained in the communications;

    2. write to cs@myhelperdirect.com

Helper Direct Privacy Policy

Last Updated: 01/09/2016

This Helper Direct Privacy Policy ("Privacy Policy") discloses how Helper Direct ("Helper Direct", "us" or "we") collects, stores and handles the Personal Data of its customers.

Please read the following Privacy Policy to understand how Helper Direct uses the Personal Data we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Policy.

  1. Definition

    Helper Direct provides an online platform that facilitates the matching of Job seekers (i.e. domestic helpers) and Employers ("Services"), which Services are accessible at www.myhelperdirect.com or any other means through which Helper Direct makes the Services available (collectively, the "Site"). Users can register either as Job Seekers Member ("Helper Member") or Employers Member ("Employer Member"). Job Seeker Members can upload their profiles and post a jobseeker listing. Job Seeker profiles (except personal ID and contact information) are visible to both registered and unregistered users. Employers Member can upload their profiles and post a job ad. Employers profile are NOT visible on the Site.

    In this Privacy Policy, the following terms shall have the respective meanings specified below unless the context otherwise requires:

    "Employer(s)" means user who views the Job Seeker listing or places a job advertisement ("Job ad") via the Site.

    "Helper Direct" means Helper Direct and its affiliates.

    "Job Seeker(s)" means users seeking employment. (i.e. Domestic helpers)

    "Member" means a person who completes Helper Direct's account registration process, including but not limited to Employers and Job Seekers. Unless the context provides otherwise, references in this Privacy Policy to "users" or "you" include references to generic users and Members.

    "Member Content" means all Content that a Member posts, uploads, publishes, submits, transmits, or includes in their Member profile through the Site or Services.

    Where the definition of a term does not appear in this Privacy Policy, it shall be given its definition as outlined in our Terms of Service.

  2. Our Commitment to Protect Your Privacy

    At Helper Direct, we are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.

  3. The Personal Data We Collect

    We receive, store and process information, including Personal Information, that you make available to us when accessing or using our Site and Services. Examples include when you: 

    1. register as a Member, you need to provide personal information such as your name, email address, gender, nationality, contact information;

    2. post or update the details of a Job Seeker Listing, you need to provide additional information such as personal profile photo, address, job preferences, employment history, employment status, listing description;

    3. post or update the details of a Job ad, you need to provide additional information such as your location, your job requirement;

    4. access or use the Site, such as to search for a listing or post job ad;

    5. communicate with Helper Direct; and

    6. response to market surveys and contests conducted by us or on our behalf.

    Certain Personal Data (particularly relating to your personal information and contact information) are required for specific services and if you fail to supply such Personal Data as requested from each specific service, we may be unable to deliver you the services in full.

  4. Purpose for which the Personal Data are Collected and Used

    We may use the Personal Data you provided for one or more of the following purposes:

    1. to enable Users to access and use the Site or Services;

    2. to assist Job Seekers to find appropriate employment with Employers and to assist Employers to assess the suitability of candidates for job vacancy;

    3. to process and administer your Listing and/or job ad posting;

    4. to contact Users to follow up on a listing or job ad posted;

    5. to help create and maintain a trusted and safer environment on the Site and Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, verifying any identifications provided by Users, and conducting checks against databases and information sources for fraud detection and prevention, risk assessment and harm prevention purposes. In this regard, we may do any or all of the foregoing with or without further notifying Users;

    6. to send Users service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;

    7. to send Users marketing, advertising, and promotional messages and other information that may be of interest to Users, including information about Helper Direct, our services, or general promotions for partner campaigns and services;

    8. to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Helper Direct or our Third Party business partners;

    9. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with Third Parties; and

    10. to operate, protect, improve and optimize the Site, Helper Direct's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize Users experience, and to provide customer service;

    Except as provided below, we will not knowingly or intentionally use or share the Personal Data you provide to use in ways unrelated to the aforementioned purposes without your prior consent. 

  5. How to Access or Correct Your Personal Data

    You may request access to and correct your Personal Data held by us.  If you believe that the Personal Data relating to you which we collect and maintain is incorrect, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please contact us at cs@myhelperdirect.com

    We may charge a reasonable fee for the processing of any data access request.

  6. Cookies and Log Files

    When Users access the Site, the Site's server software will also record the domain name, server, address and track the pages Users visit and store such information in "cookies", and gather and store information like internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, device event information, pages viewed and the order of those pages, and the amount of time spent on particular pages and clickstream data in log files. All these are done without the Users being aware that they are occurring.

    Users can choose to accept or decline cookies. Most web browsers automatically accept cookies, but Users can modify their individual browser settings to decline cookies if they prefer. However, Users should note that disabling cookies on their browser may prevent them from taking full advantage of the Site.

    Our Site may use social plugins which are provided and operated by Third-Parties, such as Facebook's Like Button. As a result of this, Users may send to the Third-Party the information that Users are viewing on a certain part of our Site. If you are not logged into your account with the Third-Party, then the Third Party may not know your identity. If you are logged into your account with the Third Party, then the Third Party may be able to link information about your visit to our Site to your account with them. Similarly, your interactions with the social plugin may be recorded by the Third Party. Please refer to the Third Party's privacy policy to find out more about its data practices, such as what data is collected about you and how the Third Party uses such data.

    Helper Direct generally uses such automatically collected information and data to estimate the audience size of the Site, gauge the popularity of various parts of the Site, track Users' movements and number of entries in Helper Direct's promotional activities and special events, measure Users' traffic patterns and administer the Site. Such automatically collected information and data will not be disclosed save and except in accordance with the section headed "Disclosure or Transfer of Data".

    In addition, our third party advertising companies may place cookies on some of the pages Users visit on the Site. These cookies are designed to collect non-personally identifiable information in order to analyze Users' interests and searches on our Site to help deliver more relevant advertisements when Users visit our Site and other websites. The non-personally identifiable information collected by these cookies may be shared with other third parties for purpose of managing and targeting advertisements and for market research analysis.

  7. Links to Other Sites

    This website contains links to other sites that are operated by third party companies with different privacy practices. You should remain alert when you leave our site and read the Privacy Policys of other websites. We have no control over Personal Data that you submit to or receive from these third parties.

  8. Disclosure and Transfer of Data

    Helper Direct agrees to take all practicable steps to keep all personal information and data of Users confidential and/or undisclosed, subject to the following.

    Generally speaking, Helper Direct will only disclose and/or transfer Users' personal information and/or data to Helper Direct's personnel and staff for the purpose of providing services to Users and clients of Helper Direct. However, Helper Direct may disclose and/or transfer such information and/or data to third parties under the following circumstances:

    1. where the information and/or data is disclosed and/or transferred to any third party suppliers, agents, affiliates, associates or external service providers who provides administrative, marketing and research, distribution, data processing, telemarketing, telecommunications, computer, customer service, payment or other services to Helper Direct in connection with the operation of its business;

    2. where permitted under the Terms and Conditions;

    3. Where permitted by applicable local law, we may also disclose your Personal Data to third parties: (i) when required by law, by court order, or in response to a search warrant or other legally valid inquiry; (ii) to an investigative body; (iii) to enforce our agreements with you; (iv) when requested by other government or law enforcement authorities; (v) with your express consent, or, (vi) pursuant to our good faith belief that disclosure is required by law or otherwise necessary to the establishment of legal claims or defenses, to obtain legal advice, to exercise and defend our legal rights, to protect our rights or property and those of our subsidiaries or associated companies, or to protect the life, body or property of an individual. This also applies when we have reason to believe that disclosing the Personal Data is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

    4. We may also transfer any information we have about you as an asset in connection with a merger or sale involving all or part of Helper Direct.

    Personal data collected via the Site may be transferred, stored and processed in any country in which Helper Direct or any member of the Helper Direct Group operates. By using the Site, Users are deemed to have agreed to, consented to and authorized Helper Direct to disclose and/or transfer their personal information and data under the circumstances stated above, as well as to any transfer of information (including the Information) outside of the Users' country.

  9. Testimonials

    Helper Direct posts Users' testimonials on the Site, which may contain personally identifiable information such as the Users' names. By accepting to this Privacy Policy, you has granted Helper Direct consent to post your names along with their testimonials.

  10. Security

    The security of Users' personal information and data is important to Helper Direct. Helper Direct will always strive to ensure that Users' personal information and data will be protected against unauthorized access. Helper Direct has implemented appropriate electronic and managerial measures in order to safeguard, protect and secure Users' personal information and data.

    All personal information and data provided by Users are only accessible by the authorized personnel of Helper Direct or its authorized third parties, and such personnel shall be instructed to observe the terms of this Privacy Policy when accessing such personal information and data. Users personal information and data will only be kept for as long as is necessary to fulfill the purpose for which it is collected and according to the governing law and regulations. Registered User should safeguard his/her unique Username and Password by keeping it secret and confidential and never share these details with anyone.

    Helper Direct follows generally accepted industry standards to protect the personal information and data submitted by Users to the Site, both during transmission and once Helper Direct receives it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Helper Direct strives to protect Users' personal information and data against unauthorized access, Helper Direct cannot guarantee its absolute security.

  11. Changes in this Privacy Policy

    Helper Direct reserves the right to update, revise, modify or amend this Privacy Policy at any time as Helper Direct deems necessary, so Users are strongly recommended to review this Privacy Policy frequently. If Helper Direct decides to update, revise, modify or amend this Privacy Policy, Helper Direct will post those changes to this webpage and/or other places Helper Direct deems appropriate. Users' continued use of the Site and services on the Site shall constitute acceptance of the changes to this Privacy Policy.

  12. Notice on Direct Marketing

    Occasionally, we may use your personal data (including your name and contact details) to send you marketing communications such as emails containing news, offers, promotions and joint marketing offers about our Services.  We may also provide your personal data to third parties including our affiliates or our marketing partners for the purpose of marketing their products and services to you, including loyalty programs, donations to charity, various courses and programs for job seekers and/or employers, job hunting and recruitment related services. However, we will obtain your consent (which includes an indication of no objection). Please see below on how to provide us with your consent.

    You may opt-out from receiving marketing communications at any time, free of charge, by:

    1. following the opt-out instructions contained in the communications;

    2. write to cs@myhelperdirect.com

  13. Retention of Data

    All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law. (e.g. Section 56 of the Hong Kong Employment Ordinance law).

  14. English and other Version

    This policy is written in English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this policy, the English version shall prevail.

  15. Enquiries

    Should you have any enquiries relating to this Privacy Policy, please email at cs@myhelperdirect.com